GoHero Privacy Policy

GoHero Home Services (“GoHero,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://goheronow.com, schedule services, or interact with us through phone, email, or SMS messaging.

1. Information We Collect

We may collect the following categories of personal information:

• Identifiers (name, address, phone number, email address, IP address).
• Service and billing information.
• Information you provide through forms, service requests, or customer support.
• Internet activity information related to your use of our website.
• Data collected through cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

• Provide and manage our services.
• Send appointment confirmations, reminders, and service notifications.
• Communicate with you regarding your account.
• Send promotional offers.
• Improve our website, services, and customer experience.

Data Sharing: Phone numbers and texting opt-in data will not be sold, shared, or rented to third parties or affiliates for their own marketing or promotional purposes. Information will be shared with service providers necessary to deliver our services.

3. SMS Messaging

If you provide your mobile phone number and consent to receive SMS messages, we may send you:

• Appointment reminders and service updates.
• Account notifications.
• Promotional offers (if you opted in).

Message Frequency & Rates: Message frequency varies. Standard message and data rates may apply.

Opt-Out Instructions: You can opt out of SMS messages at any time by replying STOP. You will receive one final message confirming you opt-out, and then no further messages will be sent. 

4. Cookies, Analytics & Tracking

We use cookies, pixels, and analytics tools (including Visual Visitor) to understand website traffic, track leads, and improve our services. These technologies may collect information such as:

• Your IP address, browser type, operating system, and device information.
• Your browsing activity on our website (pages visited, time on page, referring to URL).

We use this information to:

• Improve website performance and user experience.
• Measure marketing effectiveness.
• Provide relevant service and support.

Managing Cookies: You can choose to accept, reject, or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. Data Sharing

We may share information with:

• Regulatory or legal authorities as required by law or when we believe necessary to protect our rights and interests or the rights and interests of other persons or entities
• Another market where a customer contacts us for service in a territory, we do not service, but one of our sister markets does.
• Service providers assisting in delivering our services (e.g. scheduling, payment processing, analytics).
• In the event of a corporate transaction or sale or transfer of our assets.

We do not sell personal information to third parties for their own marketing purposes.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Security

We implement reasonable safeguards to protect your personal information.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

9. International Data Transfers

Some of our service providers may be located outside the United States. Where applicable, we ensure such transfers comply with data protection law and that your data is safeguarded.

10. Updates

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.

11. Contact Us

GoHero Home Services -Plumbing, Heating, Cooling, Electrical
Phone: 865-224-8639
6283 Clinton Hwy, Knoxville, TN, 37912